PRODUCT DETAILS
Dimensions :
L/L120 x P40 x H40 cm
Matériaux : bois d'eucalyptus et corde
Produits artisanaux, chaque pièce est unique. De légères variations dans les couleurs et les tailles peuvent survenir.
Le banc peut être placé à l'extérieur couvert.
Dimensions spécifiques sur demande.
Pour traiter votre commande, veuillez indiquer votre numéro de téléphone.
En commandant chez KhamsaDesign, vous contribuez directement à soutenir les populations locales
NOTRE ENGAGEMENT
Nous ne ferons jamais de compromis sur la qualité.
authentiquement fabriqué à la main par nos artisans
Matériaux de la plus haute qualité
respectueux de l'environnement,
☆ vous recevrez un produit identique à celui photographié
LIVRAISON
Pour le suivi de votre commande, un email de confirmation avec un numéro de suivi de votre colis vous sera envoyé.
Une fois la commande traitée, nos produits sont expédiés en toute sécurité via Amana express dans les 3 à 5 jours ouvrables depuis le Maroc.
Europe : nous tâchons de livrer votre commande dans les 10-15 jours ouvrables.
États-Unis et Canada : nous tâchons de livrer votre commande dans les 20-30 jours ouvrables
Australie - Nouvelle-Zélande : nous tâchons de livrer votre commande dans les 20-30 jours ouvrables
Toutes les taxes de douane et d'importation sont à la charge de l'acheteur. Nous ne sommes pas responsables des retards dus aux services douaniers.
Pas de droits d'importation pour les acheteurs américains en raison de l'accord de libre-échange entre les États-Unis et le Maroc.
CADEAU
Nous pouvons préparer un emballage spécial gratuitement.
Materials: rattan,wicker,straw,wood,rope
Only 1 available
SHIPPING & RETURNS
Banc en bois avec rangement intégré - Idéal pour une organisation efficace
Delivery & Returns Policy
At African Creates, we aim to provide you with a seamless shopping experience, from the moment you place your order to the day your handcrafted piece arrives at your door. Please read our policy carefully to understand our delivery process and return guidelines.
1. Delivery Information
Processing Time
Ready-to-ship items: Dispatched within 2–5 business days after payment is confirmed.
Custom-made rugs: Require a longer processing period of up to 3 months, as they are crafted entirely by hand by skilled Moroccan artisans.
We will keep you updated throughout the production process with estimated timelines.
Delivery Times
We proudly offer FREE international shipping on all orders.
Morocco (Local Delivery): 2–5 business days after dispatch.
USA & Canada: 7–14 business days after dispatch.
Europe: 5–10 business days after dispatch.
Rest of the World: 10–20 business days after dispatch.
Delivery times are estimates and may vary due to customs procedures or carrier delays.
Customs & Duties
International shipments may be subject to customs duties or taxes depending on your country’s regulations.
These charges are not included in the purchase price and are the responsibility of the customer.
2. Tracking Your Order
Once your order has been shipped:
You will receive an email confirmation with your tracking number.
Use the tracking link provided to monitor the status of your shipment.
If you don’t receive tracking details within 7 business days, please contact us at sales@africancreates.com.
3. Returns Eligibility
You may return your order within 14 days of receiving it.
Items must be:
Unused, unwashed, and in their original condition.
Sent back with their original packaging.
Important:
Custom-made or personalized rugs are non-refundable, except in cases of damage or defect.
Clearance and final sale items are also non-refundable.
4. How to Return an Item
Email us at sales@africancreates.com to request a return authorization.
Include your order number, reason for return, and photos if applicable.
Once approved, we’ll send you detailed instructions for returning the item.
Customers are responsible for return shipping costs, unless the return is due to a damaged or defective product.
5. Damaged or Defective Items
If your item arrives damaged or defective, notify us within 48 hours of delivery.
Send an email to sales@africancreates.com with:
Clear photos of the item and packaging.
Your order details.
We will replace the item or issue a full refund, including all shipping costs.
6. Refund Process
Refunds are processed within 7–10 business days after we receive and inspect your return.
Refunds are issued to the original payment method used at checkout.
Initial shipping costs are non-refundable, unless the return is due to our error or a defective product.
7. Exchanges
We currently do not offer direct exchanges.
If you’d like to exchange an item, please return it for a refund and place a new order.
8. Contact Us
If you have any questions about delivery, returns, or custom orders, please contact us:
📧 Email: sales@africancreates.com
🌍 Website: www.africancreates.com
