Privacy policy

Privacy Policy

Effective Date: September 30, 2025
Last Updated: September 30, 2025

At African Creates, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase on www.africancreates.com.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of personal information when you interact with our website:

a. Information You Provide Directly

Name, email address, and phone number.
Billing and shipping addresses.
Payment details (processed securely through third-party payment gateways like PayPal or Stripe).
Messages you send us through contact forms or email.

b. Automatically Collected Information

When you visit our website, we may collect:

IP address and browser type.
Device information and operating system.
Pages visited, time spent, and actions taken on our site.
Cookies and similar tracking technologies to improve user experience.

c. Third-Party Data

We may receive data from partners such as:

Shipping carriers (to update you on delivery).
Marketing platforms like Google Analytics or Meta Ads.

2. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill orders, including shipping and payment processing.
To provide customer support and answer inquiries.
To send order updates, promotional offers, and newsletters (only with your consent).
To improve our website, products, and services.
To comply with legal obligations, such as tax reporting or fraud prevention.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with trusted third parties for specific purposes:

Shipping providers (e.g., DHL, FedEx, or local carriers) to deliver your orders.
Payment processors to securely handle payments.
Marketing platforms like Google or Facebook for advertising, only if you have opted in.
Legal authorities, if required by law or to protect our rights and prevent fraud.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enhance website functionality.
Analyze site traffic and performance through Google Analytics.
Show personalized ads and promotions.

You can manage your cookie preferences through your browser settings or by using cookie banners on our site.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

For EU/EEA Customers (GDPR):

Right to access, rectify, or erase your personal data.
Right to restrict or object to processing.
Right to data portability.
Right to withdraw consent at any time.

For California Customers (CCPA):

Right to know what data we collect and how it’s used.
Right to request deletion of your data.
Right to opt out of the sale of personal information (note: we do not sell your data).

To exercise your rights, email us at sales@africancreates.com.

6. Data Retention

We keep your information only as long as necessary to:

Fulfill orders and provide services.
Meet legal, accounting, or tax requirements.

When no longer needed, we securely delete or anonymize your data.

7. Data Security

We take appropriate security measures to protect your data, including:

SSL encryption for secure transactions.
Secure payment gateways (e.g., PayPal, Stripe).
Regular website monitoring for vulnerabilities.

However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

Since we serve customers worldwide, your information may be transferred and stored in countries outside of your own.
We ensure all transfers comply with international privacy laws, including GDPR.

9. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 13.
We do not knowingly collect personal data from children. If we become aware that we have done so, we will promptly delete the information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
Updates will be posted on this page with the effective date clearly indicated.

12. Contact Us

For questions or requests regarding this Privacy Policy, please contact us:

📧 Email: sales@africancreates.com
🌍 Website: www.africancreates.com