PRODUCT DETAILS
All Moroccan rugs share a signature style with geometric designs that fits any room and a variety of spaces. You’ll also see symbols. They tell true stories from each weaver’s life.
Material: Wool of sheep
FREE FedEx WORLDWIDE DELIVERY
All the shipped items come with tremendous quality, and we also make sure that we use the best shipping materials and company to deliver a good experience. We understand that there are always constant challenges for you to consider, and the value you can get from this is super impressive no matter what.
PROCESSING TIME:
Allow up to 3-4 days (excluding weekends, holidays, and sale days) to process your order.
ESTIMATED SHIPPING TIMES:
North America: 3-5 business days
Europe: 3-5 business days
Australia, New Zealand and Oceania: 4-7 business days
Asia Pacific: 3-5 business days
Latin America and the Caribbean: 3-7 business days
North Africa and the Middle East: 3-5 business days
Sub-Saharan Africa: 3-5 business days
Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.
CUSTOMS AND IMPORT TAXES:
Buyers are responsible for any customs and import taxes that may apply. We're not responsible for delays due to customs.
RETURNS & EXCHANGES:
We gladly accept returns, exchanges, and cancellations
Contact us within: 3 days of delivery
Ship items back within: 7 days of delivery
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, We can't accept returns for Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Thank you for your business! Our rugs are a valuable timepiece full of sentiment and tradition that only increases in worth over time. We promise and guarantee superb quality and excellence in the craftsmanship of our rugs. We use 100% premium wool and all-natural, organic ingredients to ensure pliability, a plushy feel and exceptionally soft texture of our Berber carpets.
We photo-shoot our rugs to show you the vivid details of color and design for every rug featured in our shop and we are certain that once you receive it, you will see that it is more beautiful up close in person.
We thank you for your order and be sure you have made the best decision of a worthy investment in your purchasing a rug from us. Moroccan rugs stand to last a lifetime and are resistant to wear, tear and stains. Rugs can easily be spot cleaned or fully washed without color-run or fading.
FACTS ABOUT OUR RUGS
After they've been weaved, our rugs go through an indispensable process of torching, washing, and cleaning to achieve perfection. Then rugs are softened and fully dried before shipping to our clients. These processes are achieved with a strenuous washing procedure using freshwater and Eco-friendly materials and natural herbs until the rugs are fully clean and take on a fluffy texture and an enhanced look. After washing and softening, your rug will be dried outdoors in the sun for up to 5 days until completely dry.
Our rugs will be fully checked and inspected before packing and shipping. We use a cord to adjust and stretch our rugs for a day or so to ensure the finished rug takes on the proper shape and size.
We will give the finishing touches to your rugby re-trimming your rug as needed. Re-trimming achieves excellence to the look of your rug and is a fine example of craftsmanship. Finally, our rugs undergo strict and final inspection before packing it for shipping.
We strictly roll and carefully pack the rugs in protective plastic followed by an outer layer of sacking for center support. Then we continue rolling with foam and plastic piping as needed to avoid bending or wrinkling during transit.
OTHER INFO TO KNOW ABOUT OUR RUGS
Since natural dyes are used in our rugs, one might note that the designs which are described as black in color may appear to look dark brown when looking at the rug up close. This is the color of natural dye. On the bright side, there is no chemical smell with natural dyes. Usually, other rugs have that chemical smell for weeks. You will not get that with our rugs!
Due to your rug being wrapped up in plastic packaging material for a few days, there may be a slight odor when you first unwrap your package upon receipt. It is normal for natural wool to have an odor since it is an animal by-product, from sheep. We highly recommend placing the rug out in the open air to help with the smell. Airing the rug out generally does the trick to solve that problem.
The motifs and individual design of a rug can showcase slight irregularities in color and size but it is these minor imperfections that give the rugs a certain charm and make each it's own and one-of-a-kind with uniqueness. We sell rugs that have a soul! And like us, they are not perfect but close to it, to say the least. Even with their slight imperfections, they are beautiful regardless and you will love them unconditionally!
For vintage rugs, we fix and repair as needed. We also wash and clean them before delivery. We select our vintage rugs with taste and expertise and even if it is a vintage rug, it will be in an excellent or almost-new condition when you receive it. We do the proper restorations from wear and tear with the age of a rug. Furthermore, it is common for most vintage rugs to have that distressed "faded look." With time and age, you can see oxidation of the colors. Another important fact relating to vintage rugs is that the shine and sheen is much more than one of brand new. The gently distressed texture and the subtle and more neutral colors from the faded look of a vintage one look more appealing sometimes than the bright and warmer colors of a newer rug.
CARE INSTRUCTIONS
Moroccan Berber Rugs are quite easy to clean and take care of and stain-resistant. But please follow these instructions in case of dirt, grime and accidental soiling:
To clean our rugs, simply vacuum regularly to pick up surface dirt and dust.
Blot away any spills on the spot with mild soap and Cold Water. DO NOT use any oxygen cleaners.
Mix 1/3 portion of detergent to 2/3 portion of COLD or LUKEWARM WATER. Use a gentle scrubbing brush to remove tougher stains.
Use cold or lukewarm water to avoid shrinkage or damage to the wool rug.
Avoid exposure to direct sunlight to prevent fading.
For best results, professional cleaning is recommended.
https://www.etsy.com/fr/shop/KhamsaDesign
Materials: Laine
Only 1 available
SHIPPING & RETURNS
Delivery Policy
At AfricanCreates, every custom rug is a true labor of love — handmade by skilled Moroccan artisans using time-honored techniques passed down through generations. Because each piece is crafted from scratch to meet your unique vision, the processing time for custom rugs can take up to 3 months.
We believe in honoring the artisanal process. Quality takes time, and our commitment is to deliver a piece of art that reflects both authentic craftsmanship and timeless beauty.
Once your rug is complete, it will be shipped via FedEx or DHL Express. Delivery typically takes 7 business days worldwide, and you'll receive tracking information as soon as your order is on its way.
Return & Exchange Policy
We take great care to ensure your custom rug arrives safely and in perfect condition. If your rug arrives damaged, please contact us within 15 business days of delivery, and we will gladly accept a return or arrange a replacement.
Due to the made-to-order nature of our custom rugs, returns are not accepted for any other reason. However, if the rug arrives in good condition but you would like a different model or size, we do offer one-time exchanges. Please note that return shipping costs will be the buyer’s responsibility.
Brown Solid Beni Ourain Mor...Black Hand-Knotted Beni Ourain Moroccan Rug | 4.5×7.8 ft
<h1>Delivery & Returns Policy</h1>
<p>
At <strong>African Creates</strong>, every rug is carefully prepared, packed, and shipped with attention to detail.
Because many of our rugs are handmade to order, production and delivery times vary depending on the type and size of rug purchased.
</p>
<h2>1. Order Processing & Production Times</h2>
<h3>Rugs in Stock</h3>
<p>
Rugs listed as <strong>in stock</strong> are already made and ready to be prepared for shipment.
</p>
<ul>
<li>Processing and dispatch time: approximately <strong>3–10 business days</strong>.</li>
<li>Once your order has shipped, you will receive a shipping confirmation email with tracking information.</li>
</ul>
<h3>Custom & Made-to-Order Rugs</h3>
<p>
Our custom Moroccan rugs are individually handmade by skilled Moroccan artisans.
Production times depend mainly on the size and complexity of the rug.
</p>
<p><strong>Estimated production times:</strong></p>
<ul>
<li><strong>Custom rugs up to 6 x 9 ft:</strong> up to <strong>3 months</strong>.</li>
<li><strong>Custom rugs starting from 8 x 10 ft up to 20 x 26 ft:</strong> up to <strong>6 months</strong>.</li>
</ul>
<p>
These production times are estimates. Handmade production may occasionally require additional time depending on the design,
materials, size, artisan workload, or other circumstances related to the handmade process.
</p>
<p>
Because each custom rug is individually produced specifically for the customer, we appreciate your patience while our artisans complete your piece.
</p>
<h2>2. Shipping & Delivery</h2>
<p>
African Creates ships worldwide.
</p>
<p>
Once your rug is ready and has been dispatched, you will receive an email containing your
<strong>tracking number and shipping information</strong>.
</p>
<p>
International delivery times vary depending on the destination, shipping carrier, customs procedures, and local delivery services.
</p>
<p>
Please note that delays caused by customs authorities, shipping carriers, weather conditions,
or other circumstances outside the control of African Creates are not considered part of the production time.
</p>
<h2>3. Customs Duties & Import Taxes</h2>
<p>
International customers may be required to pay customs duties, import taxes, VAT, brokerage fees,
or other charges imposed by the destination country.
</p>
<p>
Unless otherwise specifically stated at checkout, any applicable customs duties, taxes,
or import-related charges are the responsibility of the customer.
</p>
<p>
African Creates does not control customs authorities and cannot guarantee whether additional charges will be imposed.
</p>
<h2>4. Tracking Your Order</h2>
<p>
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
</p>
<p>
If you have questions regarding your shipment, please contact us at
<a href="mailto:sales@africancreates.com">sales@africancreates.com</a>.
</p>
<p>
Please include your order number whenever possible so that we can assist you more quickly.
</p>
<h2>5. Returns</h2>
<p>
For eligible products, returns are accepted within <strong>30 days of delivery</strong>.
</p>
<p><strong>To qualify for a return:</strong></p>
<ul>
<li>The item must be unused and in its original condition.</li>
<li>The rug must not have been washed, altered, damaged, stained, or modified.</li>
<li>The item should be returned in suitable protective packaging.</li>
<li>You must contact African Creates before sending the item back.</li>
</ul>
<p>
Customers are responsible for the cost of return shipping unless the product was received damaged,
defective, or an incorrect item was sent by African Creates.
</p>
<p>
Original shipping costs are non-refundable unless the return is the result of an error on our part.
</p>
<h2>6. Custom & Made-to-Order Rugs</h2>
<p>
Because custom and made-to-order rugs are individually produced according to the customer's selected size,
design, colors, or specifications, <strong>custom orders are final and are not eligible for return or cancellation
due to a change of mind, size preference, color preference, or other personal preference.</strong>
</p>
<p>
Custom rugs may only be eligible for return, replacement, repair, or another appropriate resolution
if the rug arrives damaged, defective, or materially different from the agreed order specifications.
</p>
<p>
Due to the handmade nature of Moroccan rugs, slight variations in dimensions, colors, patterns,
wool texture, or weaving are natural characteristics of handmade craftsmanship and are not considered defects.
</p>
<h2>7. How to Request a Return</h2>
<p>
Before returning any item, please contact
<a href="mailto:sales@africancreates.com">sales@africancreates.com</a>.
</p>
<p><strong>Please provide:</strong></p>
<ul>
<li>Your order number.</li>
<li>The reason for the return.</li>
<li>Photos of the rug where relevant.</li>
</ul>
<p>
Once your return request has been reviewed and approved, we will provide you with the return instructions.
</p>
<p>
<strong>Please do not send a return without first contacting us.</strong>
</p>
<h2>8. Damaged, Defective or Incorrect Items</h2>
<p>
If your order arrives damaged, defective, or you receive an incorrect item,
please contact us as soon as possible after delivery.
</p>
<p>
Email <a href="mailto:sales@africancreates.com">sales@africancreates.com</a> and include:
</p>
<ul>
<li>Your order number.</li>
<li>Clear photos of the rug.</li>
<li>Photos of the packaging if the package was damaged during transportation.</li>
<li>A brief description of the issue.</li>
</ul>
<p>
We will review the situation and work with you toward an appropriate solution,
which may include repair, replacement, exchange, or refund depending on the circumstances.
</p>
<p>
Please retain the original packaging while your claim is being reviewed.
</p>
<h2>9. Refunds</h2>
<p>
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
</p>
<p>
Approved refunds are normally processed within <strong>7–10 business days</strong> after inspection of the returned item.
</p>
<p>
Refunds are issued to the original payment method.
</p>
<p>
Depending on your bank or payment provider, additional time may be required before the refund appears in your account.
</p>
<p>
Original shipping charges and return shipping costs are generally non-refundable unless the return is caused
by an error, damage, or defect attributable to African Creates.
</p>
<h2>10. Exchanges</h2>
<p>
If you would like to exchange an eligible in-stock rug, please contact us before returning the item.
</p>
<p>
Depending on availability, we may assist you with an exchange or ask you to return the original rug and place a new order.
</p>
<p>
Custom and made-to-order rugs cannot normally be exchanged because they are individually produced according to the customer's specifications.
</p>
<h2>11. Contact Us</h2>
<p>
If you have any questions regarding your order, production timeline, delivery, or return, please contact us:
</p>
<p>
<strong>Email:</strong>
<a href="mailto:sales@africancreates.com">sales@africancreates.com</a><br>
<strong>Website:</strong>
<a href="https://www.africancreates.com">www.africancreates.com</a>
</p>
<p>
We are happy to assist you throughout the ordering and delivery process.
</p>
